Terms of service
Last updated: May 21, 2026
Overview
Welcome to Pierre Hardy. These Terms of Service ("Terms") govern your access to and use of the website pierrehardy.com (the "Website"), including all related information, content, features, tools, products and services made available to you (the "Services"). The Services are made available by Galerie de l'Assemblée SARL (trading as Pierre Hardy), a subsidiary of Maison Pierre Hardy SAS, a Limited Liability Company with share capital of €918,600, headquartered at 15/17 rue de Valois — Jardin du Palais Royal, 75001 Paris, France, registered with the Paris Trade and Companies Register under number 662 006 030, SIRET 66200603000024, VAT FR41662006030 (hereinafter "Pierre Hardy", "we", "us" or "our").
The Website serves customers located within the European Union. Customers outside the European Union should visit us.pierrehardy.com. Customers in Japan are served by our local distributor.
By accessing, browsing, or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the Website. These Terms govern your use of the Website. The purchase of products through the Website is additionally governed by our Terms of Sale (CGV).
Section 1 — Access and account
The Website is freely accessible to any user with an internet connection. Pierre Hardy reserves the right to suspend access to all or part of the Website for maintenance or for any other reason without notice.
To use certain features of the Services, including placing an order, you may need to create an account or otherwise provide us with your personal information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide to us is true and current and that you have authority to provide all the information you provide to us. Pierre Hardy reserves the right to refuse use of the Services to anyone for any legitimate reason.
You are solely responsible for maintaining the security of your account credentials and for all activity carried out on the Services. You must not transfer, share, or assign your account to anyone else.
Section 2 — Our products
We have made every effort to provide as accurate a representation as possible of our products in our online store. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device, monitor or display you use.
Photographs and descriptions of our products are not contractual. Pierre Hardy reserves the right to modify the assortment of products offered for sale at any time, and to discontinue any product without notice.
Products are offered within the limits of available stock.
Section 3 — Account and personal data
The personal information collected through the Website is processed in accordance with our Privacy Policy, which describes the categories of data collected, the purposes of processing, the legal bases, the recipients of the data, the retention periods, and your rights under the EU General Data Protection Regulation (GDPR) and the French Data Protection Act.
Section 4 — Intellectual property
All elements of the Website, including but not limited to images, texts, logos, graphics, photographs, videos, illustrations, designs, models, icons, software and other underlying technology, are the property of Maison Pierre Hardy SAS or its licensors, and are protected by French, European and international intellectual property laws.
Any reproduction, representation, modification, publication, transmission, denaturation, in whole or in part, of the Website or its content, by any process whatsoever, and on any medium whatsoever, is prohibited without prior written authorisation from Maison Pierre Hardy SAS, and constitutes an act of counterfeiting punishable by articles L.335-2 et seq. of the French Intellectual Property Code.
Section 5 — Hyperlinks
The Website may contain hyperlinks to other websites operated by third parties. Pierre Hardy has no control over the content of these websites and accepts no responsibility for them. The inclusion of any link does not imply endorsement by Pierre Hardy.
Any creation of a hyperlink to the Website requires prior written authorisation from Pierre Hardy.
Section 6 — Cookies
The Website uses cookies and similar technologies in accordance with our Privacy Policy and Article 82 of the French Data Protection Act. Non-essential cookies are only deposited with your consent, which you can manage at any time through the Cookie settings link in our website footer.
Section 7 — User obligations
When using the Website, you agree to:
- Comply with all applicable laws and regulations;
- Not engage in any activity that may damage, disable, overburden or impair the Website;
- Not attempt to gain unauthorised access to any part of the Website, other accounts, or any computer system or network connected to the Website;
- Not use the Website for fraudulent purposes or in connection with criminal activity;
- Not transmit any unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable content through the Website;
- Not use any automated means (such as bots, scrapers, or crawlers) to access or interact with the Website without our prior written consent.
Failure to comply with these obligations may result in suspension or termination of your access to the Website, without prejudice to any legal action Pierre Hardy may take.
Section 8 — Liability
Pierre Hardy makes every effort to ensure the accuracy and reliability of the information published on the Website. However, Pierre Hardy cannot guarantee the absence of errors or omissions and accepts no responsibility for them.
The Website is provided "as is" without any warranty of any kind, except as expressly required by applicable law. Pierre Hardy does not warrant that the Website will be available without interruption or free from errors, viruses, or other harmful components.
To the extent permitted by law, Pierre Hardy shall not be liable for any indirect, incidental, special or consequential damages arising out of or in connection with your use of the Website. Nothing in these Terms excludes or limits Pierre Hardy's liability in respect of personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
Section 9 — Force majeure
Pierre Hardy shall not be liable for any failure to perform its obligations under these Terms where such failure results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, epidemics, governmental actions, or interruptions of telecommunications or internet services.
Section 10 — Modifications to the Terms
Pierre Hardy reserves the right to modify these Terms at any time. Any modifications will be effective upon publication on the Website. Your continued use of the Website following the publication of any modifications constitutes acceptance of those modifications. The version of the Terms applicable to your use of the Website is the version in force on the date of your use.
Section 11 — Agents and automated systems
If you access the Services through an autonomous agent or artificial intelligence system acting on your behalf, you remain responsible for ensuring that the agent's actions comply with these Terms and any applicable law. You represent and warrant that you have the authority to bind any agent acting on your behalf, and you acknowledge that orders placed through such agents are valid orders for which you are responsible.
Section 12 — Consumer mediation
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, Galerie de l'Assemblée SARL (trading as Pierre Hardy) has adhered to a consumer mediation service. Following a prior written complaint addressed to our Customer Service that has remained unanswered or whose response has not been satisfactory, the Customer has the right to use, free of charge, the consumer mediation service referenced for our business:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
Referenced by the Commission d'Évaluation et de Contrôle de la Médiation de la Consommation (CECMC)
Email: cm2c@cm2c.net
Postal address: CM2C — 14 rue Saint Jean, 75017 Paris, France
Website: https://cm2c.net
The Customer remains free to accept or refuse the recourse to mediation, and to follow or not the solution proposed by the mediator. The mediation procedure is free for the Customer. Full details are available in our Terms of Sale.
Section 13 — Applicable law and jurisdiction
These Terms are governed by French law.
Any dispute arising from the use of the Website shall be subject to the exclusive jurisdiction of the French courts, except where mandatory consumer protection laws of the customer's country of residence within the European Union provide otherwise.
In accordance with Article L.616-1 of the French Consumer Code and Article 14 of EU Regulation 524/2013, in the event of an unresolved dispute, you may refer the matter to the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
Section 14 — Contact
Galerie de l'Assemblée SARL (trading as Pierre Hardy)
A subsidiary of Maison Pierre Hardy SAS
15/17 rue de Valois — Jardin du Palais Royal, 75001 Paris, France
Share capital: €918,600
Paris Trade and Companies Register (RCS): 662 006 030
SIRET: 66200603000024
VAT Number: FR41662006030
Email: estore@pierrehardy.com
Phone: +33 (0)1 53 19 51 44